Frequently Asked Questions

Yes, Disaster Surveyor apps and team management website tools are available for use free by local, national, and international Urban Search and Rescue teams around the world. Our current Standard edition apps and tools will always remain free, while future premium versions with additional features will require a subscription or support package for your organization.

The Team Admin account is the master account for your team code. The Team Admin has the ability to change other team member levels to any of: Team Admin, Ops Coordinator, Observer or Standard user. The Ops Coordinator is the same as Team Admin but minus the ability to change account levels like the Team Admin. The Ops Coordinator can also share any team member data to another team code (i.e. that shared user’s data will appear in ‘read only’ mode in the recipient team code’s account website). The Observer account is a read-only account, and can not add, edit, update or delete any of the data on the website. The Standard user can only see data for their own account, if they log into the website account. 
Upgrading to a Team Admin account is free, but we ask that you use our Upgrade Request form at https://www.disastersurveyor.com/request-team-admin/ or by emailing support@disastersurveyor.com. We do this to prevent non-official users squatting on official USAR team codes. 
The main international version app with the light blue logo contains United Nations INSARAG compliant forms for Worksite Triage, Victim Extrication, Worksite Report, and Sector Assessment, as well as pdf forms that pre-populate with data collected in the app (available on the website). The U.S. and CERT versions do not contain these forms. The U.S. version (dark blue logo) further contains fields for ‘follow up’ info for Waypoints per FEMA requirements, and has FEMA Master Talley and Excel Follow up form that auto populate on it’s website at https://us.disastersurveyor.com. The CERT Surveyor version (green logo) has FEMA Waypoint iconography for the CERT program but do not have the follow up form fields in the Waypoint screen, but is otherwise CERT compliant. The website for CERT Surveyor user data is at https://cert.disastersurveyor.com.
Yes, we have several countries with customized versions with domestic incident report forms and full customization to support government level agencies are possible with a customization order.
We currently support English and Spanish languages within the apps, while our main international version website at https://www.disastersurveyor.com/login/ has web page language translation available via Google translate. For Spanish version INSARAG PDF forms, we have a Latin America / Caribbean  website at https://lac.disastersurveyor.com. We are, however, available for customization of our apps to the language of your choice through our consultation services. Please contact alex@disastersurveyor.com for more info.
Yes, the GPX and KML files downloaded from your website account for form locations, GPS Track Sets, and Waypoints are compatible with loading as layers in your ArcGIS Online account. Further, we have ArcGIS Online Account User Authentication available for users who require custom data population from our system.
Yes, our system has been deployed in the Mexico City Earthquake in Sept 2017, during Hurricane Florence and Hurricane Michael (Oct 2018) Search and Rescue efforts in the U.S., as well as in a dozen international Simex Drills, IER/IECs, and Emergency Disaster Preparedness Exercises by teams in the U.S, U.K, Chile, Argentina, Canada, Costa Rica, Ecuador, France and Greece to name a few.
No, your account with Disaster Surveyor can be used to log into any of our apps and websites. The data associated to your account will display as pertinent for each website tool. For example, if data is collected for ‘follow up forms’ in the U.S. version app, that data will appear in the download for the Excel Follow Up form, but in the CERT and International websites, will not display, while rest of the common fields will populate. One account, all Disaster Surveyor tools accessible. This means a custom website with reporting requirements for domestic government use can use the same user accounts as the international website and UN INSARAG forms.
All our apps support WGS84 Decimal Datum formats. Additionally, CERT Surveyor and US Disaster Surveyor also support USNG on the main GPS screen, and Waypoint data collected in the Waypoints screen. Additional formats such as UTM available in the near future.
We keep our datum in WGS84 decimal format for consistent reporting and common baseline for conversion to other formats. The baseline datum for each app is set by the guideline for each agency (i.e. INSARAG is decimal, US version is USNG).

All Disaster Surveyor app accounts and data by teams are securely stored on DoD Level 5 servers on our Amazon AWS networks. Our user data will never be shared or sold to any 3rd party outside of Disaster Surveyor Systems, Inc.

What’s the difference between the 3 versions of the app?

 

Feature International


U.S. Domestic


CERT version


Worksite Triage Forms ✔︎    
Victim Extrication Forms ✔︎    
Worksite Report Forms ✔︎    
Sector Assessment Forms ✔︎    
INSARAG Form PDF auto fill ✔︎    
GPS Tracking ✔︎ ✔︎ ✔︎
USNG Coordinates   ✔︎ ✔︎
GPS Waypoints ✔︎ ✔︎ ✔︎
FEMA Waypoint Icons ✔︎ ✔︎ ✔︎
UN OCHA Waypoint Icons ✔︎    
Internatinoal Waypoint Icons ✔︎    
FEMA Waypoint Follow up fields   ✔︎  
Multiple photos per Waypoint ✔︎ ✔︎ ✔︎
Download in FEMA Tally Sheet   ✔︎  
Live Map saved offline ✔︎ ✔︎ ✔︎
Load PDF maps ✔︎ ✔︎ ✔︎
Team Messaging ✔︎ ✔︎ ✔︎